How can we help?


A number of people have been contacted by phone, WhatsApp and email by individuals claiming to represent Cheapflights, offering to book them a trip and requesting direct credit card or wire transfer payment. Some were also asked to provide their passport and identity card numbers. These direct emails, WhatsApp messages or calls do not come from Cheapflights, but from imposters who are trying to defraud you, or act with other malicious intent. Do not provide your credit card details, nor wire money to any bank account. If you have provided your credit card number, contact the issuing bank to block your card. If you have provided your passport or identity card number, contact your police station.

Frequently Asked Questions


Find out if your booking was successful by contacting the company you booked with directly. Complete this step before attempting to book the same flight again to avoid ending up with two bookings.
You should receive a confirmation email from the airline or travel agent you booked with shortly after you complete your booking. Try checking your junk folder if you don’t get one within a couple of minutes. If you get nothing after 24 hours, contact the airline or travel agent directly to request confirmation. Cheapflights is a flight comparison site that does not take bookings, issue tickets, take payments or issue travel details.
Help is on the way! After you found your flights on Cheapflights, you completed your booking with one of our travel partners, so you’ll have to get in contact with the provider to change or cancel your reservation. Our travel partners take your data privacy seriously, so Cheapflights doesn’t actually have access to your booking or have the ability to make changes or resend confirmation emails. If you've been charged already, you can find out who you booked with by checking the payee name against any pending or completed charges.
Because Cheapflights is a search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement and/or go to Bookings to locate your provider's information.
The prices you see on Cheapflights should include all mandatory fees. However, you'll need to check non-mandatory fees such as seat selection, baggage and meals before you book your flight with your chosen airline or travel agent. These fees normally show up as you go through the process of booking and paying for your flight. Please note, all fares are subject to availability.


When searching for flights on Cheapflights, you can select the number of children and infant passengers via the traveller drop-down menu.
If you wish to pay for someone else's flight, you can certainly do so. However, you'll need to make sure when entering the passenger's details that the name you put on the ticket matches the traveller's ID exactly - a simple typo could prevent them from flying. Also, be aware that many airlines charge a substantial change fee to correct any mistakes should any information need to be edited after the ticket has been booked.
First of all, thank you for your service. However, because we're a search engine, not a booking provider, we do not have the authority to offer discounts on airfare. We recommend you search hundreds of sites at once on Cheapflights to find your best option then reach out to the airline directly to book your trip.
Currently Cheapflights can search for a maximum of nine passengers at a time. That said, Cheapflights can still help you locate the best itineraries for your group. We suggest you find the flight you wish to purchase by completing a search at and then contacting the airline directly to discuss group trips.
Prices shown in search results are typically for flight fares only, plus mandatory fees like airport and fuel taxes. Hold baggage is often an extra cost that’s not shown in the price, so you would need to check the baggage price and allowance on the airline/agents site, and add this on as you go through the booking process.
You can search for a multi-stop trip by using the Cheapflights mobile app to search multiple destinations and compare them directly within the app. You can download the free app here. This feature is currently not available on the website.