Cheap Car Rentals in St. Louis

Did not have car available.

It would have been good to show to customers that this location is far from the airport (we had to Lyft after discovering that the airport shuttle only took us to the closest location). The woman who helped us at the "airport" location was not authorized to help us in any way. She suggested that we Lyft or Uber to the location that you gave us for the rental. What failure of business acumen came up with this plan? Fire him!

I was surprised to see that there was only 3/4 of a tank of gas in the car. When I called, I was told to replace what I use. The problem is how would I know while replacing the gas when I would get to 3/4th of a tank?. I ended up filling up the car simply to avoid having to go into the gas station multiple times trying to get to 3/4, which would have been an inconvenience. The excuse provided, was Hertz hadn't gotten around to filling up the car. 😵

No directions nor signs for where to go for the offsite shuttle pickup

Offered an upgraded model, but it appeared to be an older model. The vehicle also smelled of heavy smoke. I normally would have refused rental, but vehicles were limited during this time and everything was sold out. However, the customer service was excellent - friendly and willing to help.

Lied about hours so i had to scramble to get a rental elsewhere

My husband and I traveled via Uber to Enterprise for a car we had reserved online. We never got the car because: We couldn't use a debit card(neither mine nor my husband's even though the cards are from the same bank); I don't drive but my husband has a valid license; when I called a utility company to text me a photo copy of my latest 'paid' gas bill; enterprise rejected it because his name wasn't on it; he does not have utility bills in his name. I offered to pay cash to no avail. Finally when we had exhausted our options, we were stranded and it was too late to try another rental agency so we caught another taxi home. Enterprise discriminates! I am seeking other horror stories about Enterprise too post.

I requested a car from STL Airport but you gave me a car that was at a different and didn't realize until shuttle took me to airport location and they gave me a price almost two what you quoted. The allocation said the location I had to go their by cab as their shuttle would not take me there and also that maybe it would be closed by the I got there. It was very chaotic and stressful.

Debe tener personas que hablen otra lengua diferente al ingles

Had to wait for a vehicle because none were available upon my scheduled time. The vehicle was barely cleaned. Check engine light came on while out of town and wasn’t able to reach anyone at the Roadside due to being hung up on, luckily the vehicle was able to make it back. Will never use this service again.

The car was in poor shape. The oil light came on, it was a poor ride and the drop off experience was not optimal.

There was a long wait at the STL terminal for van pickup. Then a L O N G line snaking around inside the Avis office, which moved V E R Y slowly. When I finally got to the desk, the agent seemed clueless, and they couldn't seem for find a car for me. It was about a hour and a half from the time I arrived in the office 'til I got my car. (It wasn't the Prius I had ordered, but at that point I was glad to get a Nissan Altima.)

Budget rented me a 15 passenger van that I rented for my family to enjoy a family vacation in. After being on the road less than a hour, we stop for a quick break to realize we had expired tags! I immediately call to be told a new vehicle would be located for us to get along our route. I never got a call. We choose to travel at night to help the kids sleep along the way. 4th hour into our trip, low tire pressure light comes on. We pull over get air and get back on the road. 5th hour pulled over for expired tags, (we were pulled over a total of 5 times on the trip for the expired tags) adding 4 hours to our trip. Hour 6 tire pressure light again, left and right front tires filled and we get back on the road. Hour 7 tire pressure light again, we pull into a gas station to be told by the mechanic on duty that the van is UNSAFE to drive!!! Both front tires are worn on the inside and have knots and I could have a blow out at any time!!!! I was told not to drive over 50mph for the remainder of the trip. We arrive at our destination (trip that should have been 12 hours with stops) turned into 21 hrs! During all this I am calling Budget road side..no responses, just apologies. I was finally given an option to switch out the van! I get the 12 passenger ford transit and it is much nicer(we thought) we set out to head home (at night) to find out the replacement vehicle's head lights were wack! One shines straight down to the ground and the driver's side light shined straight up and to the far right! this made it very difficult ot see when there was no street light areas. Also the van shook so bad between 65 - 70 that you couldn't hold the wheel straight! SO once again, a 12 hr trip turns into a 17 hr trip home. The fact that I wanting a worry free vacation and trusting a company to put my family in a safe vehicle did not happen! I am still in shock over all the issues and I have asked numerous times to have management call me and still no response! VERY DISAPPOINTED and HIGHLY DISSATISFIED!

I never got the rental reserved because location didn't have the vehicle and when they finally got the reserved vehicle, the price wasn't honored and price doubled. I think I'd Kayak, Priceline should verify the companies will honor coupons because I was told that's the reason price wasn't honored.

Took 2 hours to get the car that's my only task problem I had with the rental. The line was out the door into the parking lot.