Cheap Car Hire in Bedford, MA from S$ 63

A clean inside and outside car

I was trying to rent a 4 wheel drive SUV in such snowy time but they only gave me front wheel drive one. I ended up getting stuck in the snow and paying $250 for towing fee. It is quite a disappointment that a customer couldn’t get what he was looking for.

Turned car in a day early and was charged for that day anyway. Very disappointed.

Hertz’ customer support was awful. They were difficult to get through to and totally unhelpful.

Hertz was very unprofessional. They called me a few hours before I was scheduled to pick up my reservation and told me they had no cars for me. They didn’t help me find a car at a different location, and I had to call around myself. I spent 2 hours on the phone with them trying to find a car and trying to get them to honor the price I reserved the car at. They were not helpful at all and it was a terrible experience. They were then going to charge me for changing a pickup location (even though they caused this change by not having a car there for me like they were supposed to) and then I had to pay $400 extra in fees and taxes at the new pickup location. When I went to return the car when the rental was complete, I showed up to the door at 7:50 and the man just stared at me and wouldn’t open the door and gave me the “no” finger wave. He then opened the door at 8:02 and all he did was take the key from me and say “you’re all set”. This was an awful experience and I won’t be using hertz ever again.

Cleaner car and better customer service

Renting a vehicle for summer trip out of Boston (or anywhere!) was much more challenging than ever due to (almost post) COVID and the shortage with high gas prices. Everyone I interacted with through National acted as if the knew me and actually cared that we got what we needed (minivan for 6 + luggage), we’re super helpful with delayed pick up due to Hurricane Elsa blowing through, and even made sure we secured a safe Uber to get everyone (+ more luggage!) back to the airport as stress free as possible. What potentially could have been the most challenging part of our trip was a delight!