Cheap Car Rentals in Madison Truax Field Airport

Thank you

I tried to rent a mini van for my family at the Hertz at the Dane County airport in Madison Wisconsin. The first van I got had a heater that did not work (in Wisconsin, during winter) the windshield washer fluid was frozen and the outside windows were dirty, making it hard to see. I took the Dodge Caravan back and was given a Pacifica. I got my kids car seats anchored and went to get myself buckled in and the drivers seatbelt did not work. There was a panel near it that had been taken off and never fixed. I had to take the car seats out of that van, back into the airport to talk with the agent. He told me that they pay a company to maintain their cars and check them for safety. I question if the company is doing their job. I could hear the agent talk to his manager about what was going on, and while the agent wanted to help get me an upgrade the manager wanted to send me away in the car with the malfunctioning seatbelt. I did talk to the manager, he was short, and did not apologize for any of it. They never offered to check the next car to see if it worked properly, or drive it to me so I would not have to carry two car seats. Overall it took me 2 hours to get a working car, and I hauled 2 large car seats multiple blocks. I have rented with other car rental companies at the airport and they normally go out of their way to make things right, and apologize when it’s not. It was a huge waste of time and effort. Go with a different company.

The personnel working the front desk during pickup and drop off were very friendly and helpful. However, the Yukon I rented was not as clean inside as I had expected. The passenger side mirror was not functioning and when I informed the receptionist at drop off it didn't seem to concern him. The remote auto start also did not work resulting in my going outside in below zero temperatures to start the vehicle. I also would have expected a walk around of the vehicle before and after with a brief on the operating functions of the vehicle, but neither occurred. This did make me nervous on drop off and potentially accruing charges for any damage that was already there but not documented. I did receive my receipt and this did not happen, but it was a nervous period. Overall, I would use Hertz again, but there are improvements that could make things better.

The lady at the counter was extremely efficient. She upgraded me, which really helped because I had to pack in all my sons’ skis and snowboards. Over the week, I unfortunately developed double pneumonia. I had to extend my stay. She managed to do so for only $100 to get the weekly rate. I’m going to Alamo for my first choice. Anne Buchanan

Like new car with no hassle and great price.

After I reserved the rental with my debit card, I get to the location to pick the vehicle up and they state that I must have a credit card, not a debit card. I pay cash for everything, have never wanted nor needed a credit card just always use debit. With that being said, i was stuck 1300 miles from home with now way to rent a car to get home because I didnt have a credit card. I have rented vehicles on my debit card at least a dozen times with no issue. Also, with this location you cannot return the car to any other office besides this particular one. So long story short, 3 days later had to make a return trip 1300 miles to drop the car off.

Terrible - Avis tried to add $113 on to the total rental charge. Didn't take the car at their price.

I had a reservation to pick up my rental at Madison airport at 9 pm. I got there at 9:04 and Avis was already closed for the night. I had to taxi to a hotel and come back in the morning for my rental. What a pain in the ass. Who closes at 9 but takes a reservation for the same time? Very bad business. Will not rent from them again.